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Our Newsletter


Terms of Use

GENERAL


1.  These terms and conditions contain the provisions in the contractual relationship entered into between you (the "Customer"), and us ("Nontoxicspace") which you agree to be binding and enforceable at the time you submit an order through the website at http://www.nontoxicspace.com (the "Website") to purchase the Products. By placing such orders with us, you are deemed to have read, understood and accepted these Terms and Conditions. 

2. Nontoxicspace reserves the right to add, vary or amend any of these Terms and Conditions from time to time without prior notice to the Customer. It shall revise such Terms and Conditions by updating this page from time to time, and in its sole discretion.

3. Nontoxicspace reserves the right to modify or discontinue, temporarily or permanently, this Online Shopping service (or any part thereof) with or without prior notice anytime.

4. In these Terms and Conditions,

  •  "Online Shopping" refers to the purchasing of Products through the Website; and
  •  "Products" refers to any products for sale by Nontoxicspace as featured on the Website.7. All the Products sold by Nontoxicspace through the Website are sold subject to these Terms and Conditions and these Terms and Conditions shall prevail over any other document purporting to have a contractual effect between the Customer and Nontoxicspace.

 

ELIGIBILITY CONDITIONS

 

5. This Online Shopping service is available only to a Customer aged 21 and above and unless otherwise stated, products may be collected or delivered within Singapore only. Nontoxicspace has the sole and absolute discretion to refuse to accept the orders of a potential customer for any reason whatsoever and to terminate the orders of any Customer for any reason whatsoever. Nontoxicspace is not obliged to give a reason for such refusal or termination.

 

SUBMISSION OF ORDERS

 

6. The Customer may place an order through the Website by clicking on the 'Make Payment' button. Shortly after the order is successfully submitted, an email will be sent to the Customer at the email address provided at the point of submitting the order. This email acknowledges the details of the Customer's order. If the Customer does not receive an acknowledgment email from Nontoxicspace within two working days, please contact Nontoxicspace's Customer Service at +65 62922991, or email feedback@Nontoxicspace.com.

7. Confirmation of receipt of the Customer's order does not guarantee the availability of the Products.
11. Nontoxicspace reserves the right to reject any orders at any time, in its sole discretion. Non-acceptance of an order may be a result of any of the following: 

 
a. The Product(s) ordered is out of stock;
b. Nontoxicspace is unable, for any reason, to obtain authorisation for the Customer's payment;
c. There is a pricing or product description error; or
d. Any other reason that prohibits it from processing the Customer's order. 

 

PAYMENT

 

8.    Nontoxicspace only accepts payment for orders in Singapore Dollars.

9.    Nontoxicspace accepts payment by Interbank transfer, MasterCard, MasterCard Debit, Visa and Visa Debit via PayPal™ ONLY. Cash payment is acceptable, if customer chooses to pick up the purchased items at designated location.

10.    The issuer of the credit card or debit card or charge card may have policies and procedures relating to how payments are effected in Singapore dollars. Nontoxicspace is not responsible for the application of such policies and procedures.

11.    Please do not send any payment information via email as Nontoxicspace does not guarantee the security of data sent by email.

12.    By submitting an order to Nontoxicspace through the Website, the Customer represents and warrants that the payment details provided on the Customer's order are valid and correct, and that when the Customer's order is accepted and processed by Nontoxicspace, payment will be made in full. By placing an order, the Customer confirms that he is the person referred to in the billing section.
  

 

PRICING


13.    All prices shown on the Website are in Singapore Dollars without GST and the final amount payable for all Products ordered will be as featured in the invoice.

14.    Please note that the prices featured in the Website may change from time to time, and any special offers may be withdrawn in Nontoxicspace's sole discretion at any time.


15.    Although Nontoxicspace tries to ensure the prices displayed on the Website are accurate, errors may sometimes occur. If Nontoxicspace discovers an error in the price of an item the Customer has ordered, Nontoxicspace will contact the Customer as soon as possible. The Customer has the option to reconfirm his order at the correct price or cancel it. If Nontoxicspace is unable to contact the Customer, Nontoxicspace may treat the Customer's order in respect of the incorrectly priced item as cancelled.


16.    The prices featured in the Online Shopping service in the Website are exclusive to the Website. Further offline discounts promotions and vouchers of Nontoxicspace's associated companies are not applicable.


17.    Prices for some Products on the Website may differ from those available for sale at Nontoxicspace and other Nontoxicspace associated outlets.


18.    The prices featured in the Website are valid and binding on the day the Customer submits the Order and when the order is accepted by Nontoxicspace and no requests for variation or reduction of the prices, or application of future discounts offered on the Website, will be entertained or accepted by Nontoxicspace.

 

VARIATION / CANCELLATION OF ORDER

 

19.    After submission of an order via the Website, the Customer cannot vary or cancel the order as Nontoxicspace may have already processed the Customer's order. No refund of payments are allowed.  

PRODUCT AVAILABILITY / DESCRIPTION OF PRODUCTS

 

20.    Nontoxicspace has taken care to ensure that the Product illustrations and information are as accurate as possible, but photographs and images shown on the Website are only representations and the actual Products that are delivered to the Customer may vary accordingly.

21.    Nontoxicspace reserves the right to limit or restrict the sale of Products to any Customer. 
  

 

EXCHANGE AND RETURNS POLICY


22.    Except in relation to faulty or incorrectly supplied goods as set out in paragraph 26 below, all Products purchased on the Website may NOT be returned for a refund or exchange.


23.    Nontoxicspace has a policy of no refund or return of exchange of Products unless the Products are:

  • Defective or damaged due to transit and which defects or damage can be directly attributed to Nontoxicspace's fault;
  • Have expired; or
  • Materially different from the Product the Customer had ordered. 

24.    The Customer must check the Products upon collection or upon delivery and acknowledge on the delivery form that the Products are correct in accordance with their order and in good condition. If the Products are faulty or incorrect, Customers must immediately inform the delivery personnel and if requesting for a replacement Product(s), to submit such request either by email to feedback@nontoxicspace.com.sg or a call to Nontoxicspace's Customer Service at +65 62922991.

25.    Upon confirmation by Nontoxicspace of such defects, damage, expiry of or incorrect Products, Nontoxicspace shall, offer a replacement of the Product and Nontoxicspace has the sole and absolute discretion to choose such replacement Product. The Customer is not entitled to request for any other replacement Product.


26.    For Products that have been delivered and fall under paragraph 26 above and which Nontoxicspace has agreed to replace, a replacement will be arranged for re-delivery by Nontoxicspace's Customer Service Team at its cost.


27.    If any Product has not been delivered but the Customer has paid for it, Nontoxicspace shall, in its sole and absolute discretion, either arrange for a subsequent delivery of the missing Product, or refund the Customer a sum equivalent to the value of the Product.  The Customer is not entitled to choose which of the aforesaid options are to be offered to him.


28.    If the Customer has paid in excess of the final purchase amount due for the delivered Products, Nontoxicspace shall refund the Customer the sum equivalent to the difference in the amounts without any interest or penalty.


29.    Nontoxicspace reserves the right to collect any Product or any item which may have been included erroneously in the delivery package.
 

 

 DELIVERY INFORMATION

 

30.    Delivery is subject to availability of Products in stock and Nontoxicspace's delivery schedule.

31.    There are no delivery charges for normal delivery purchases above S$200 per delivery within the Main Island of Singapore.


32.    Please note that Products can be delivered to Singapore addresses only and will not be delivered outside of Main Island of Singapore.


33.    Nontoxicspace shall use reasonable endeavours to effect delivery within the requested time slots but Nontoxicspace shall not be liable for any delay howsoever caused. Delivery timings may be changed by Nontoxicspace at any time and in its sole and absolute discretion.


34.    Delivery must be accepted by the Customer or the Customer's authorised representative, who shall sign on the acceptance form confirming safe receipt of delivery.  If the Customer is not able to accept delivery, the Customer must contact Nontoxicspace immediately and with sufficient prior notice given to Nontoxicspace, to arrange for a subsequent delivery time slot, which will be allocated according to Nontoxicspace's schedule. The Customer will bear all transport costs and administrative fees for each change in the delivery schedule.


35.    If the Customer fails to notify Nontoxicspace in reasonable time to enable Nontoxicspace to arrange for a subsequent delivery, or, if the Customer is not present to accept delivery at the appointed delivery time, and Nontoxicspace is unable or fails to effect delivery to the Customer or the Customer's authorised representative, Nontoxicspace shall deposit the Products/delivery items at the guard house of the Customer's residential address (if applicable) or at the Customer's residential home (at the door step/gate, where applicable) and such delivery shall be deemed sufficient delivery and Nontoxicspace shall not be liable in any way to the Customer for loss, damage or defects to the Products delivered.


36.    The Customer will also pay for all perishable Products in the earlier delivery attempt(s) which have been damaged and/or have expired and all substitute Products which Nontoxicspace includes in the subsequent delivery.


37.    All risks in the Products passes to the Customer upon delivery to the delivery address or as delivered in accordance with paragraphs 45 or 46 above.
    

 

COLLECTION INFORMATION

 

38. Customers can opt to collect the products purchased at Nontoxicspace's website at the following address with prior notice during the purchase: 

 

Nutrimax Organic Main Store
Golden Landmark
390 Victoria St #02-30 Singapore 188061
Tel: 62922991, Hp: 98517371
 

 

Nutritalk Store
Ang Mo Kio
Blk 226G Ang Mo Kio Ave 1 #01-679 Singapore 560226
Tel: 6459 8189

 

Nontoxicspace Office

Blk 1014 #07-218 Geylang East Ave 3 Singapore 389729

Tel: 63567612

 

 

Woodlands: Blk 792 Woodlands Ave 6 #05-693 (S) 730792.

 Time: 3pm to 9pm from Monday to Friday (please call Ms Surang 90081797 before collection)

 

INTERNATIONAL ORDER & SHIPPING

 

39.    We ship to many international destinations. However, there are some goods and products can’t be sent either due to restrictions (liquid goods) or perishable goods that require refrigeration. Please email us to confirm.

40.    We do not add international tax, tariffs or duties to orders. It is solely the customer responsibility to pay these fees.

41.   Depending on the item, delivery options, and destination, Nontoxicspace may ship international orders via FedEx or Registered Parcel by SingPost.

 

EXCLUSION/LIMITATION OF LIABILITY AND WARRANTIES

 

42.   Nontoxicspace does not warrant to the Customer or to any third party who purchases or consumes or uses the Products purchased via the Website any fitness or suitability for any purposes, merchantability of the Products satisfactory quality of the Products or make any representation in respect of the condition or usage of the Products in any way, and Nontoxicspace shall not be liable for any losses or damage, whether direct or indirect, or consequential losses, which may be suffered by the Customer or any third party arising from the consumption or use of the Products so delivered.

43.    Nontoxicspace does not adopt any representation or warranty of any kind, by any manufacturer or merchant or distributor or supplier or agent of any Products which are offered for sale through the Website.  

44.    Nontoxicspace shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.

45.    Any liability of Nontoxicspace arising under the laws of Singapore for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of Nontoxicspace's obligations hereunder shall not in any event exceed an amount equivalent to the price of the affected Product.

46.      In addition, the Customer hereby expressly acknowledges and agrees that:

  • This Online Shopping service is provided on an "as is" and "as available" basis;
  • Nontoxicspace shall not be liable to the Customer or any third party for any losses or damage, whether direct or indirect, including but not limited to loss of data, income or profit arising out of or in connection with the use of or inability to use the Website or this Online Shopping service, or consequential losses, which may be suffered by the Customer or any third party arising from the access to and use of this Online Shopping service; and,
  • Any material which the Customer downloads or otherwise obtain through the use of the Website is done at the Customer's own discretion and risk and the Customer is solely responsible for any damage to his computer system or loss of data or other liability that results from the download of any such material. Nontoxicspace is not liable for any computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation to loss of data or compatibility problems), theft, destruction to the Customer's computer system or any other losses or damage resulting directly or indirectly from access to or use of the Website, or any uploading, downloading of data, text, images or other materials or information from the Website.
  • 

CONFIDENTIALITY

 

47.    The Customer hereby unconditionally consents to Nontoxicspace releasing any data provided via this Online Shopping service to Nontoxicspace's employees, advertisers, parent company, related companies and associated companies, subcontractors, agents or other network operators who carry out services for Nontoxicspace in connection with the provision of these services to the Customer.

 

COLLECTION OF PERSONAL INFORMATION

 

48.   Nontoxicspace collects personal information such as the Customer's name, email address, birth date, gender, address, contact information, occupation, credit card and other payment information, and personal interests and preferences (“Personal Information”) when the Customer:

  • Applies to be a registered user of the Website;
  • Visits the web pages on the Website that can be accessed without the need for registration;
  • Makes an online purchase through the website of our third party service provider, PayPal™ or such other service provider we may use from time to time;
  • Enters promotions or contests that are available to the Customer without having to be a registered user of the Website;
  • Conducts any Online Shopping; and

49.    Nontoxicspace also automatically receives and records information from the Customer's browser on Nontoxicspace's server logs including but not limited to the Customer's Internet protocol address, cookie information and the page the Customer requested.

50.    Nontoxicspace uses the Personal Information: 

  • To facilitate the Customer's access to the Website or the Customer's Online Shopping;
  • To customize and personalise the content of the web pages that the Customer sees;
  • To fulfill the Customer's requests for Online Shopping; and

51.  The Customer's Personal Information will not be sold, transferred or otherwise conveyed to unaffiliated third parties without the Customer's approval at the time of collection. At such point of collection, the Customer shall have the opportunity to indicate whether the Customer would like to "opt out" of receiving promotional and/or marketing information from Nontoxicspace and its related companies and associated companies. The Customer's request for Nontoxicspace to cease sharing the Customer's Personal Information with other entities for marketing purposes will only take effect from the date Nontoxicspace receives the Customer's request.

52.   By using the Website or providing personal information to Nontoxicspace, the Customer agrees that Nontoxicspace can communicate with the Customer electronically regarding security, privacy and administrative issues relating to the Customer's use of the Website. Nontoxicspace may post a notice on the Website if a security breach occurs. Nontoxicspace may also send an email to the Customer at the email address provided in these circumstances.

53.    The Website may contain links to other websites and pages. By clicking on or activating such links and leaving the Website, the Customer acknowledges that Nontoxicspace does not exercise control over any data or any information which the Customer gives to any other entity after leaving the Website. Any access to such other sites or pages is entirely at the Customer's own risk.

 

FORCE MAJEURE

 

54.    Nontoxicspace shall not be liable to the Customer for default of its obligations under Online Shopping services when such default is by reason of:

  • fire, accident, any law, order, proclamation, regulation, demand or requirement of the Government of Singapore or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the control of Nontoxicspace,
  • war or armed conflict or acts of terrorism, which include disruption of civil authority, transportation and communication services,

 

APPLICABLE LAW


55.  These Terms and Conditions shall be governed by, and shall be construed in accordance with the laws of Singapore and the Customer agrees to submit to the jurisdiction of the Singapore courts.